Customer Success Associate (Remote)

Company Description

At Marketplace, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.

We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Job Description

Forbes Marketplace is looking for a full-time Customer Success Associate. This is a business development role, reporting to the Director of Business Development and supporting the broader Customer Success team in onboarding, executing, and optimizing campaigns across our Health portfolio and partners.

Responsibilities:

• Support the Forbes Health Business Development team in achieving revenue and growth targets across our advertiser partnerships
• Work with production team to create our advertiser’s promotional placements to be published on Forbes Health properties
• Support the Business Development team in onboarding and executing new customer initiatives
• Monitor existing campaigns by proactively identifying growth opportunities and/or optimizations
• Audit existing partner placements to optimize performance and monetization to drive revenue growth
• Project manage and coordinate with internal teams on all necessary elements for campaign execution
• Collaborate with internal teams on billing reconciliation and revenue tracking/forecasting
• Leverage a detail-oriented approach to managing team trackers, spreadsheets, and platforms

Requirements: 

• Customer experience advocate with an entrepreneurial spirit who thrives in a team, goal-oriented environment
• 2-3 years of proven digital advertising and/or affiliate marketing experience
• Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, Rakuten, a plus
• Experience in WordPress or content management systems, a plus
• Exceptional communication and organizational skills
• Ability to manage stress well and juggle multiple account challenges at once
• Extremely detail oriented

Benefits:

• Competitive compensation package
• Ability to work remotely
• Unlimited PTO
• Every third Friday of the month off
• Winter break closure; the week between Christmas and New Years
• Home office setup
• Wellness reimbursement
• Fluent in Microsoft Word, Excel, and PowerPoint

Additional Information

Forbes Marketplace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#LI-REMOTE #LI-NM1