Customer Success Administrator

Company Description

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.

For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.

Job Description

Do you want to work for one of the world’s most innovative companies dedicated to driving digital transformation across the globe? Are you looking to develop your skill set with potential for career growth? We are looking for a Full Customer Success Analyst to propose solutions, gather feedback and analyze customer satisfaction metrics. If you think you have what it takes to help us in our journey, hit the apply button below! 

•  Keeping portfolio clients engaged, supporting and leading efforts with the client and internal teams
• Responsible for accompanying our clients on a successful journey
• Performing upsells and cross-sells
• Presenting products and internal solutions to clients
• Working consultatively and analytically with clients
• Transitioning the journey from contracting to onboarding and use, ensuring that the client achieves the strategic business indicators
• Meeting, guiding and directing the needs expressed by both the client and the internal team
• Building a close and constantly updated communication strategy with the client. 
• Drawing up the success plan with the client, identifying the success indicators and main objectives and establishing the routines for reviewing and monitoring the plan.
• Understand, support and propose solutions, gather feedback and analyze customer satisfaction metrics;
• Scheduling meetings and visits with clients, with a focus on improving relationships and getting to know their pains and needs.
• Follow up on projects and the team's interactions with its clients, seeking to ensure smooth progress and execution.
• Updating internal control systems 

Qualifications

• 2 years working with B2B clients
• Experience in reviewing contracts, negotiating, preparing proposals and closing the loop on initiatives and programs
• Advanced Spanish or English is a plus, as is familiarity with CRM Salesforce.
• We expect skills such as good written and verbal communication, as well as skills in dealing with conflicts and problems, and also skills in negotiating contract expansion.

Additional Information

What You’ll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

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Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.