Customer Success Account Manager (UK)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of a Customer Success Account Managers (CSAMs) to Coupa: 

Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

What You’ll Do:

• Managing relationships and monitoring customer performance
• Developing customer success roadmap
• Driving periodic business reviews and developing account strategy
• Build out an account penetration model that encourages multi-angle access to key accounts
• Align overall value messaging targeted towards the chief economic buyer in target accounts
• Identifying expansion and growth opportunities within customer accounts
• Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized
• Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
• Sharing standard processes ideas, product information, and relevant Coupa news
• Provide a consistent point of contact for customers and an advocate for the customer within Coupa

What you will bring to Coupa:

• Procure-to-Pay or Source-to-Contract domain expertise
• Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
• Strong background in customer/client management
• Experience in developing and maintaining executive relationships and associated influencing strategies
• Project management including leading disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives

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At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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