Customer Solutions Specialist

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe, expect to think differently, challenge the norm, and find your purpose.

About the role:

As a Customer Solutions Specialist, you will be responsible for handling inbound calls regarding enquiries from eligible electors who require assistance, and seek to apply for Phone Assisted Voting, for the upcoming 2025 WA State General Elections.

You are an active listener and a quick thinker. You'll be adaptable and receptive to different personalities, ensuring an appropriate approach at all times in your interactions with electors and colleagues.

Key Details:

• Convenient location close to public transport in Davidson Terrace Joondalup, WA

• Roles commencing late February 2025

• Casual role 0 -38 hours per week - 8:00 am - 6:00 pm Monday to Saturday - Rotational roster

• 2 days of Paid Training

• Potential to move into a full-time permanent role within Probe on another campaign

• Australian Based Role

Skills & Experience:

• Be able to ask the right questions, find the right solutions, and place the customer at the centre of everything you do, whilst demonstrating empathy and patience

• Be able to deal with all electors in a fair, impartial and helpful manner

• Willing to bring your passion for service excellence whilst being comfortable working independently

• Ability to maintain confidentiality and political neutrality in a sensitive environment

• Demonstrate competent computer skills, including system navigation

• Are a clear communicator with high attention to detail

• Complete a National Police Clearance, Political Neutrality Document and provide professional references

• Working Holiday Visas welcome

Culture & Benefits:

• Unlimited access to a trusted mental health platform

• Ongoing coaching and support with career progression

• Fun workplace culture

• Diverse and inclusive work environment, where our collective strengths empower us.

• Join a multi-award-winning customer experience organisation with a legacy of success spanning over 40 years

If you would like to be considered for these positions - apply now!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. 

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life.  Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!