Customer Solutions Engineer

TITLE: NS Customer Solutions Engineer

DEPARTMENT: Customer Solutions, EMEA

MANAGER: Manager, Customer Solutions NS

OFFICE LOCATION: London, UK

Overview of the Team  

The Customer Solution EMEA is one three global collaborative teams consisting of six self-sufficient Sales Engineers situated in London, Paris, Madrid, and Frankfurt.  

The EMEA Team operates with a flat structure consisting of a local manager in London and a Director in Frankfurt who manage and cover Sales Engineering tasks also.  

The global responsibility lies with a Vice President who leads the three regions AMER, EMEA and APAC from the US headquarters in New Jersey. 

Role Overview: 

The role will be based in the IPC office in London. The role will require regular face-to-face activities with Customers and Sales. We expect office attendance 3 days a week.  

The role includes: 

• Direct Client activities - delivering presentations, demonstrations, design workshops, responding to RFPs and preparing solutions proposals and bids and an on-going life cycle account support.  

• External 3rd party interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers 

• Bid support – RFI, RFP, ITT response preparation and complex solution proposals  

• Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point. 

• Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.  

The successful candidate is likely to be currently working in a pre-sales or system engineering role within a systems integrator, services provider, telecoms, or software house and will have a blend of technical expertise, commercial acumen, organization, enthusiasm, and excellent communications and language skills with German being a highly desired competence. The primary office will be in London with an option for the candidate to also be in Madrid. Some foreign travel will be required. We are looking for a candidate with a proven record of accomplishment of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleagues and who can also work under pressure. 

How You Will Make an Impact:  

• To discover, understand and define customer requirements 

• To position the benefits of IPC solution in the context of the target environment 

• To respond to a broad range of technical solutions questions English & German (if possible)  

• To design customized solutions that may range from optimization of standard product configurations to complex design projects involving integration of 3rd party products.  

• To prepare, host and deliver tailored Customer presentations and demonstrations 

• Products, solutions, and services – benefits, feature, technical details, and designs 

• Technology direction and roadmap 

• Integration and Compliance solutions  

• To generate responses to RFP questions as part of a bid team that are: 

• Technically accurate, credible and in context 

• Professionally written, concise and easily understood, with clear, high-quality graphics 

• Geared to promote IPC’s strengths 

• Delivered to agreed schedules. 

• To provide a conduit between Clients Sales executives, Sales Support and IPC Product Management for product enhancements and other requirements. 
• To provide Product and Solution education for internal groups, including Sales teams, new hires, Finance, Executive Management, and others 

Essential Skills and Experience to be Successful in this Role: 

Technologies 

Knowledge of one or more of the following technology areas is important for the successful candidate: 

• IP, UC infrastructure, VOIP, SIP, SOA (Service Oriented Architecture), Web Services 

• Cloud Technologies/deployments Azure, AWS (Amazon Web Services), Google 

• AI (Artificial Intelligence) – Automation/Analysis/Bots integration 

• SBC (Session Border Controller), Deployments  

• Knowledge of virtualization and containerization Microservices/Kubernetes/Docker 

• KVM (Kernel based Virtual Machine), VM (virtual machines) and other virtual environments 

• Security – including aspects of network security, certificates, encryption, authentication, firewalls 

• Windows, Active Directory, Microsoft 365, MS Teams, Red Hat Linux, and other environments 

• LAN and WAN Network Design 

• Voice Recording and archiving 
• Application Integration knowledge using various industry standards OpenFin, FDC3, Rest based API´s, XML, SOAP, and others including the value they bring to workflow optimization  

Other important attributes: 

• Credible, structured, and methodical approach 

• Ability to keep up to date with business and market technologies, and understand their impact to a client organization  

• Excellent verbal and written communication 

• Ability to work in a fast-paced sales environment 

• Ability to deliver clear product presentations and demonstrations to all levels of a client organization  

• Ability to think clearly, creatively, and quickly in demanding situations 

• Friendly and out-going, able to work in teams 

• Driven to high quality and excellence 

• Extremely Client-oriented 

• Experience with usage of Microsoft Office 365 

• Experience with usage of Salesforce and Oracle 

• Languages: English obligatory, German highly beneficial other European languages welcome 
• To acknowledge and follow the CORE 4 values of IPC 

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment to living our Core 4 values, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Diversity Statement:

“The IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad
commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities”