Customer Solutions Engineer (Post-Sales)

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn. 

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

We are seeking a Customer Solutions Engineer who specializes in post-sales customer-facing engagements to join our team. This strategic role should promote technical advocacy and work closely with the CSM team ensuring our customers achieve their desired outcomes using our products, focusing on retention, expansion, and the proactive discussions around best practices. Where necessary, the role will drive and execute high-impact technical interventions such as API Workflows to achieve the customer's ideal state.

Responsibilities:

• Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
• Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
• Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
• Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
• Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
• Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
• Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Required Qualifications:

• 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry.
• Strong technical background with expertise in product architecture, integration, APIs and security.
• Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
• Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
• An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
• Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources
• Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes 
• Ability to analyze customer usage data and translate insights into actionable recommendations.
• Willingness to engage in continuous learning and adapt to evolving product features and industry trends.

Additional Qualifications:

• Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC).
• Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.)

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.