A company built to serve you. It's your career, Shelter it!
Customer Services Supervisor
$61,781-$76,608 per year
Job Level: Supervisor
What You Will Be Doing:
Looking for a career opportunity with an established company driven by innovation, collaboration, and excellence? Join our team as a Customer Services Supervisor. This role supervises and coordinates the hiring, development, production, and performance management of a highly skilled team of CSRs/CARs in a dynamic and fast-paced environment. This role focuses on enhancing the end-to-end efficiency and effectiveness of call center operations, developing employees, implementation of new solutions/functionality and improving employee and customer experience. The ideal candidate will have previous leadership experience, obtain. Maintain agent’s P&C producer’s license, preferably within a call center environment, and will positively contribute to Shelter’s customer experience through streamlined operations, leveraging excellent analytical skills, employee development skills and organizational skills.
What We're Looking For:
- Superior coaching, communication and organizational skills
- Ability to use tact and diplomacy necessary to assist in a wide variety of situations
- Ability to obtain and maintain an agent’s P&C producer’s license
- Superior oral communication skills, particularly the ability to listen, understand and explain insurance information to policyholders and others
- Strong interpersonal skills for responding to inquires and complaints
- Ability to operate personal computer, internet, and various software packages
- Must be able to work flexible hours as needed
- Ability to perform the essential functions of the position, with or without a reasonable accommodation.
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
- Health, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
- And much more!
Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.
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If interested, please apply by:
03/06/2025
What We Do
Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including:
Life Insurance
Renters Insurance
Motorcycle Insurance
RV Insurance
ATV Insurance
Boat Insurance
Umbrella Insurance
Personal Articles/Inland Marine Insurance
Farm Insurance
Business Insurance
Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors.
We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future.
The Past to the Present
We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance® and AmShield Insurance®.
Our Vision
Redefine value in the insurance industry.
Our Mission Statement
Be a leader in our communities by providing daily value while we SHELTER what matters most.
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