Customer Service Representative - XLR8

Cargomatic is at the forefront of transforming the logistics and transportation industry, connecting shippers and carriers to optimize supply chain efficiency. We specialize in drayage, trucking, and container shipping, bringing innovation and reliability to each step of the process. Join our team and be part of a company that’s driving change in one of the world’s most essential industries.

Cargomatic was named to the list of Built In Best Places to Work for 2023 & 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Job Summary:
We are seeking a dedicated and experienced Customer Service Representative based in Houston, TX, to support our operations in drayage, trucking, and container shipping. The ideal candidate will have a strong background in the transportation industry, specifically in drayage, trucking, and container management. This role is responsible for providing exceptional service to our clients, ensuring their needs are met and issues are resolved efficiently.

This role will be with one of our motor carriers, XLR8.

Key Responsibilities:

• Act as the main point of contact for customer inquiries, providing timely and accurate information about our drayage, trucking, and container services.
• Manage customer accounts, including processing orders, tracking shipments, and resolving any service-related issues.
• Coordinate with internal teams, including operations, logistics, and sales, to ensure seamless service delivery.
• Proactively communicate with customers regarding shipment status, delays, or other pertinent information.
• Handle escalated customer complaints with professionalism and a problem-solving mindset, working to resolve issues quickly and to the customer’s satisfaction.
• Maintain a thorough understanding of Cargomatic’s services, policies, and procedures to provide accurate and relevant information to customers.
• Support the sales team by identifying potential opportunities for additional services or improvements in customer satisfaction.
• Assist in generating reports on customer feedback, satisfaction, and service issues to drive continuous improvement in customer service delivery.

Qualifications:

• Experience: 2+ years of experience in drayage, trucking, or container logistics, with a strong understanding of industry-specific challenges and solutions.
• Location: Based in or near Houston, TX.
• Communication Skills: Excellent verbal and written communication skills with a focus on delivering outstanding customer service.
• Problem Solving: Strong problem-solving skills and the ability to handle difficult situations with a positive and professional attitude.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite; experience with logistics management software is a plus.
• Attention to Detail: High level of accuracy and attention to detail, particularly when handling customer accounts and shipment tracking.

The expected annual compensation range for this role is $45,000 to $59,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.