Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
•Runner First
We act in the best interest of the runner
•Word is Bond
We do what we say we’ll do
•Champion Heart
We give our all in everything we do
•There is no “I” in Run
We stay generous with our humanity
•Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there!
Your Job:
Brooks Customer Service team members live and breathe Let’s Run There. With a service model centered around providing best in class service, they celebrate the run through each interaction with the customer. The Customer Service Specialist is responsible for supporting retailers in managing their business through order processing, tracking, and review, as well as product explanation. In addition, he/she will build strong relationships with our retailers in order to serve as a listening ear to the valuable insights and feedback they provide on our products and brand.
Your Responsibilities:
- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers
- Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner.
- Ensure futures orders are shipped timely and accurately.
- Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
- Issue RA numbers and defective credits as needed.
- Communicate an account’s shipping and packing requirements to the warehouse.
- Proactively communicate with Sales Management regarding large order cancelations.
- Other projects as required.
- Maintain customer database, answer inquiries/troubleshoot.
- Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address.
- Provide accounts/consumers with information on our apparel and footwear lines and be able to help a customer determine which product is best for them. Help a consumer find a retail location in their area.
- Work with Credit to resolve invoicing issues. Fill out credit memos/debit memos as needed.
- Perform special projects and additional duties as assigned.
- B2C customer service by phone and Zendesk
- Complete reports as requested by sales and management.
- Other duties as assigned.
Your Qualifications:
- High school diploma is required.
- 3+ years' experience.
- EDI knowledge, ERP experience
- Fluent in Spanish and good level in English level needed.
- Computer proficiency in Word, Excel, Outlook.
- Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
- Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
- Ability to interact effectively and professionally with all levels of the organization.
- Strong ability to positively deal with adverse situations.
- Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
- Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
- Unwavering demonstration of Brooks’ corporate values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving!
Top Skills
What We Do
Brooks’ purpose is to inspire everyone to run their path by creating the best performance gear and experiences in the world while taking responsibility for our impact on people and the planet. Since 1914, we’ve been propelled by a never-ending curiosity with how humans move. Because, to us, movement is the key to feeling more alive. We’re all moving towards something. Whether it’s a headspace, a feeling, or a finish line.
Why Work With Us
Everyone at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values bond us together to drive our success. This means we solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day.
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