Chewy is looking for a Vet Services Pharmacy Tech Lead who is a high performing team member, with a track record of positivity with passion around building engaging, focused Team Members to join our amazing Veterinary Service team at a licensed pharmacy in Pittston, PA! The right candidate will have the ability to improve culture and morale while providing customer service efficiency through thoughtful process improvement. A customer-service first mentality is fundamental for this role.
Why you’ll love working here:
- Competitive benefits and personal and leadership development programs to support your career growth
- Employee 20% discount program at Chewy for all your pet needs
- We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
- We'll empower you to build, grow, and unleash your full potential
What You'll Do:
- Develop and mentor Pharmacy Technicians to help build a successful team that delivers an outstanding customer experience, acting as a mentor to 15+ Team Members daily
- Analyze team performance to drive improvement in workflow and production allocations, while also handling time management of Pharmacy Technicians
- Audit Pharmacy processes and deliver mentorship and development to ensure quality and performance standards are maintained
- Identify training gaps and partner with managers and site leadership to provide ongoing development plans for Team Members
- Monitor system reporting and communicate issues as needed
What You'll Need
- 1+ years in a leadership role preferred (Customer Service, Operations, and/or Healthcare leadership preferred)
- Flexible shift availability—We need candidates who can work weekends and any of the shifts we offer
- Proficient in Microsoft Office Suite
- Maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
- Proven mentor and coaching skills that can impact both front-line Team Members and leadership
- Ability to build rapport with Team Members along with confidence in alleviating critical issues from Team Members
- Outstanding oral and written communication skills
- The capability to multi-task and prioritize daily work for team
- Excellent attendance record and must maintain at same level throughout the year
- No current corrective actions for behavior/performance
- Reliable transportation is a must
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
