Company Description
LGC Standards is a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034.
We have a variety of reference materials and proficiency testing schemes. Our experience in outsourcing and customs allows us to quickly adapt and provide customized solutions to meet our customers' analytical needs. We use science to ensure the safety and integrity of products and services, aligned with our vision of science for a safer world.
Job Description
Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service. You will be responsible for the handling, management and successful completion of customer enquiries in French and English and in close collaboration with other teams. We look forward to hearing from you!
This is a hybrid role with 50% office attendance required in Łomianki, Poland.
Your main tasks
- Provide excellent service by ensuring that all incoming customer enquiries are processed promptly or called out to ensure response times are within agreed timescales
- Enter or update account information in the system in order to produce quotations, follow-up quotations, and quotations for tenders that still need to be converted into orders
- Communicate professionally and courteously with customers over the phone, via email, and Service Cloud
- Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
- Ensure the accurate handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team.
- Work collaboratively with Order Entry, Sales, and Operations teams to deliver an excellent customer experience and to provide customer feedback
Qualifications
- Bachelor's degree, ideally in Chemistry or a similar scientific field
- Experience in working in a sales support environment and using a CRM system and supply chain management process system
- Good organizational skills, attention to detail, and customer-focused
- Strong communication skills, can-do attitude, and willingness to go that extra mile
- Great teammate, enjoying both working collaboratively and independently
- Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE, etc.
- Excellent written and verbal communication skills in French and English
Become part of our international team and drive our purpose further!
Please submit your CV in English.
Additional Information
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about us, please visit our website www.lgcgroup.com
Top Skills
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
