Customer Retentions Team Manager

Retentions Team Manager

Customer Care department

Quorum Business Park, Longbenton, NE12 8BU

Full-time

Working Hours: Monday-Friday 09:00-17:30 or 09:30-18:00

Salary: Basic £29,000 pa + bonus OTE £55,000

Holidays: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays

A career with Verisure offers far more than just a job. We are committed to grow our people and offer them excellent career opportunities. Are you ready to take the next step in your career and become a Team Manager in our Customer Retentions team?

Key responsibilities and duties:

• Leading and mentoring a team of talented Customer Retention Advisors.

• Managing staff on a day-to-day basis with responsibility of undertaking supervisions and appraisals.

• Delivering a best in class service, understanding our customers’ concerns and finding creative solutions to keep them onboard.

• Supporting & monitoring the teams, ensuring the targets are achieved.

• Floor walking to support the team and ensure they are working efficiently and effectively

• Playing a part in recruitment, induction and development of staff.

• Getting full knowledge on processes and products in order to be able to guide the team.

• Liaising with other operational areas to ensure the customer’s needs are fulfilled.

Experience and skills required:

• Ability of leading a team

• Experience in staff performance management would be preferred

• Strong Customer Service and Sales experience

• Target driven able to deliver SLAs and KPIs

• Very good communication and interpersonal skills

• Customer oriented, genuinely passionate about speaking to customers

• Advanced excel for reporting suite

• Passionate, ambitious and willing to accept new challenges

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
 

About Us

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.