Customer Reliability Manager

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

 About the Role

• This position Customer Reliability Manager is within HARMAN’s Automotive division.

• The customer reliability manager is responsible for managing the customer relationship between Harman validation, assigned project teams and the customer.

• Being a link between the project team, Haman validation and the customer.

• Being single point of contact for the project teams related to HW qualification.

Your Team

• This position does not have any direct reports; however, it does provide supervisory inputs to the entire validation team associated with its assigned customer.

• The position is the “project manager” for our product reliability team.

What You Will Do

• Responsibility for managing the customer relationship between Harman and the assigned customer.

• Manage outsourced validation activities associated with development and ongoing production.

• Excellent liaison between CRM team, project teams and product reliability leadership.

• Develop and perform review on a very high level and obtain approvals (internal and external) for validation plans and schedules.

• Request, Review and approve outsourced validation plans.

• Negotiate modified validation plans with customer.

• Considering engineering input, develop, negotiate and document accelerated test plans when necessary.

• Develop validation scope when parts from multiple manufacturing sites must be tested.

• Ensure proper coverage of all locations while minimizing test volume.

• Seek clarification/negotiation of customer validation specifications.

• Manage the coordination of different departments domestically and internationally.

• Help with outsourced validation activities associated with development and ongoing production.

Participate in requirements reviews, design reviews, and other activities in the framework of an Agile/Scrum development process.

• Become the absolute Harman expert regarding specific customer specifications and expectations.

• Being responsible for RFQ estimations/calculations when it comes to validation based on customer requirements.

• Review test requests in Test Vision, get clarifications, understand the requirements, and then assign appropriate validation team members.

• Responsible for the development of test plans for partial (delta) validations, re-validation, or accelerated testing to satisfy both the Customer, Requester, and the Laboratory requirements for accreditation.

• Responsible of validation readiness review “VRR” to check that everything is ready before start validation tests.

• Arrange customer or requester visits to laboratories to witness testing, results, or samples in coordination with the respective Lab Manager.

• Track project budget for HW validation topics

What You Need

• BSEE, BSEET, BSCS, BS Physics or equivalent experience

8 years in an engineering or engineering management role, 5 years minimum in a validation role with Environmental qualification and electrical qualification, or related experience. Automotive industry background highly desirable.

• Excellent skills in project management and time management

• Very good verbal and written communication skills

• Managing team within automotive industries.

• Excellent skills in project management and time management.

• Advanced test solutions knowledge for automotive industries.

What is Nice to Have

• Demonstrated excellent experience functioning in a highly collaborative, demanding, and fast-paced environment.

• Extraordinary creative problem-solver

• Very Dedicated and high-level performer with the ability to advocate appropriately for product quality.

• Excellent skills in project management and time management

• Outstanding knowledge of Office productivity software

• Very good verbal and written communication skills

• Good team management skills are a desire, such as people retention and motivation, target setting, communication, coaching etc.

• Familiar with Automotive international reliability standards. Knowledge in automotive OEM specs is a plus.

• Familiar with TS16949, ISO17025 standard, internal/external certification auditor is a desire.

• Good knowledge of PPAP, DFMEA, MSA.

• Well trained in problem solving methodology.

• Sufficient knowledge at project workflow, experience of APQP is a desire.

• Experience of working with foreign people is a plus.

What Makes You Eligible

Be willing to travel up to 20%, domestic and international travel.

Be willing to work in our office located in Novi, US

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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$ 105,000 - $ 154,000

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.