Customer Relationship Manager - APJ COE

Customer Relationship Manager - APJ COE

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

• Act as the lead operational contact for HPE Financial Services for the assigned portfolios.
• Knowledge of workflow and organizational roles and responsibilities within HPEFS.
• Understanding of lease processes and impacts.
• Jointly accountable with the Go to Market Manager through objective setting process for the end-to-end ownership of the customers, high-value relationships (HPE & HPI), and suppliers.

Responsibilities:

• Possess a comprehensive understanding of embedded lease policies and procedures across all APJ countries.
• Facilitate the team’s ability to provide seamless delivery and excellent service to customers/stakeholders.
• Own the attainment of the Total Customer Experience measures and promote a strong customer service culture.
• Facilitate the operational rollout for large, complex local and multi-region accounts.
• Project manages inbound rollouts to meet regional operational requirements, including novation’s and restructuring.
• Collaborate and lead discussions with the E2E (End-to-End) team to resolve issues and escalations.
• Step in and provide resolutions for escalations from internal and external customers.
• Arrange and attend governance calls with high-value relationship customers, such as HPE and HPI, to align rollouts, projects, deals, and intercompany AR.
• Act as a coach and mentor for colleagues on the team.
• Participate in the testing of new system rollouts.

Interpersonal Skills:

• Able to give and receive feedback, effective communication skills, effective interpersonal skills, effective presentation skills.
• Ability to build and manage strong customer relationships at the executive level.
• Cultural sensitivity in global work.

Language Skills:

• High fluency in written and spoken English.
• Fluency in other languages will be an advantage.

Experience:

• University degree or equivalent experience; advanced university degree preferred.
• More than 5-7 years of experience in managing sales operational processes that are front-end customer-facing.
• Possess experience in managing a team with a team-leading capacity.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Client Strategy, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 9 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia#operations, #servicesandsupport

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.