At Quality Water Service (QWS), we are committed to providing pure, clean, and crystal-clear water to our customers while offering a cost-effective and environmentally conscious alternative. We are currently seeking a dedicated CRM Representative to join our team.
Position Overview:
The CRM Representative will be responsible for managing customer communications via phone, email, and other channels, ensuring the highest level of integrity and striving for mutually beneficial outcomes for both our company and our customers.
Key Responsibilities:
- Support and follow up on service continuity to ensure customer satisfaction.
- Provide assistance and guidance to customers on the use, operation, and application of our services, products, or equipment.
- Manage post-sale follow-up for products and services.
- Process and track service requests, issue reports, complaints, and damage claims, keeping the customer informed until resolution.
- Handle and process service orders.
- Update and maintain customer data in our systems.
- Provide regular reports on customer needs and service offerings.
- Adhere to the agreed-upon work schedule.
- Participate in department meetings as scheduled by the Supervisor.
- Enter daily service data and requests into Salesforce.com®.
- Conduct audits of service cases for closure.
- Assist in the coordination of daily service routes and installations.
- Verify and manage service agreements and contract amendments.
Minimum Requirements
- Bilingual (Spanish and English)
- Proven experience in customer service (minimum 1 year)
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong team collaboration skills and the ability to work with multiple departments
If you are passionate about providing excellent customer service and are eager to contribute to a company that values integrity and sustainability, we would love to hear from you.
QWS offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. QWS provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Top Skills
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
