Customer Relations Manager - MI

Position Type: Full-time, Exempt

Compensation: Up to $90,000 per year DOE

Job Location: Hybrid Set Up (US)

Job Highlights

• Work-Life Balance: Competitive compensation with balanced hours.
• Meaningful Connections: Establish lasting relationships with patients, providers and staff.
• Culture of Appreciation: Your work is valued and rewarded.
• Benefits: 401k match, Medical/Dental/Vision, Disability, Employer-paid Life Insurance.
• Referral Bonus: Earn more by expanding our team.
• Career Advancement: Leadership opportunities promoted.

Responsibilities: 

• The Customer Relations Manager (CRM) in healthcare is responsible for fostering strong relationships between patients, providers, and healthcare organizations. 
• This role ensures high-quality customer service, enhances partner satisfaction, and streamlines communication between internal and external stakeholders. 
• The CRM will serve as the primary point of contact for addressing concerns, resolving issues, and implementing initiatives to improve partner experiences.
• Participating in growth initiatives to forward progression and expansion of Theoria Medical
• Monitor and analyze partner feedback to identify trends and opportunities for service improvement.
• Facilitate regular meetings with stakeholders to provide updates, address concerns, and improve coordination.
• Track key performance indicators (KPIs) related to patient satisfaction and operational efficiency.

Company Overview

Leading the charge in healthcare innovation, Theoria Medical offers a unique blend of medical excellence and technological advancement, primarily serving the post-acute and primary care sectors. Our extensive network includes multi-specialty physician services and RPM, covering skilled nursing facilities across the country. In our national push for expansion, we're scouting for the brightest nurse practitioners and physicians eager to drive change and deliver superior care. Join us for a rewarding career that promises professional growth, flexibility, and the chance to shape the future of healthcare.

Shift Structure

• Monday-Friday, 8-hour shift (Typically 8am-5 pm) Hybrid Set up 

Requirements and Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Communications, or a related field (Master’s preferred).
• Minimum of 5 years in customer service, patient relations, or healthcare management.
• Strong understanding of healthcare operations, patient rights, and regulatory compliance.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Tech Savvy
• Strong computer skills
• Experience in Business Operations/Organization
• Team building skills
• Multitasking comes with ease
• Personable and works well with other team members
• Autonomous/Independent 

Compensation and Benefits: 

• $80,000-$90,000/year DOE
• Health Insurance
• 401k with employer match

Physical Requirements

• Must be punctual or on time and adhere to the company's Time and Attendance policy.
• Travel is required.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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