Job Description
We are seeking a skilled Customer Quality Specialist (CQE) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.Responsibilities: Lead and manage the daily testing operations within the laboratory. Spearhead the application processes for TUV witness laboratory and CNAS laboratory accreditations. Oversee the reception duties for both customer and internal laboratory visits. Direct and ensure regular maintenance activities for all laboratory equipment. Take charge of the update and maintenance of laboratory and testing system documents, ensuring compliance with ISO standards and other relevant guidelines. Fulfill any additional responsibilities or tasks as delegated by superiors. Qualifications:
A bachelor's degree or its equivalent.
Between 0-2 years of relevant experience in a similar capacity.
In-depth knowledge of production safety and lean production techniques is a must.
Familiarity with ISO9001 standards and proficiency in Microsoft Office will be considered advantageous.
An innate curiosity and keenness to learn continuously.
Exceptional public speaking skills, exuding confidence and poise.
A natural ability to thrive under pressure and outstanding coordination, planning, and execution skills.
At Illuminate USA, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.
Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Illuminate USA is an American leader in advanced clean energy manufacturing, dedicated to delivering cutting-edge solar panel technology and sustainable energy solutions. With a focus on innovation, Illuminate USA empowers a dynamic workforce to drive progress in the renewable energy sector.
Based in Pataskala, Ohio, Illuminate USA operates a 1.1 million-square-foot facility, employing more than 1,400 associates across eight production lines, six of which are currently operational, with two more to be added by the end of 2024. At full capacity, the facility will produce more than 9.2 million advanced solar panels annually, equaling five gigawatts of electricity production — enough to power one million American homes.
Illuminate USA is committed to onshoring the solar supply chain and investing in and upskilling the Ohio workforce by providing opportunities for engineers, technicians, production associates, and more. Together, we are making strides in American-generated, clean energy and lighting the way for a sustainable future.
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