Customer Quality Lead EMEA

At Hempel, we trust you to shine. If you have the strive to contribute and embrace new challenges, you’ll enjoy phenomenal opportunities with us!

Make an impact and drive improvements.

Join our team as our new Customer Quality Lead! In this important role you will have the opportunity to own customer complaint management process within the region. You will develop and implement innovative solutions to address customer issues, ensuring their satisfaction with our products and services.

Key tasks of the role:

• Leading the full cycle of the complaint-solving process, from the investigation stage and project creation to regular status updates, ensure cost efficient management and deliver timely conclusion to the corresponding stakeholders.
• Guaranteeing that takeaways from technical and root cause investigations are shared and transformed into actionable improvements to prevent the recurrence of failures.
• Providing proactively trainings and organizing information meetings to optimize an ongoing detailed process.
• Documenting all internal and external communications accurately, ensuring responses to complaints aligns with the communication plan and providing essential support to negotiators to be successful in their roles.

What does it take to become our new team member?

You will have the exceptional opportunity to report to the Customer Quality Manager and collaborate with a truly exciting team and colleagues from all over the world, while enjoying our flexible work model.

• Academic background in business administration, engineering, or chemical areas is appreciated but not required. Technical and/or project management background is a plus.
• Experience in similar positions, preferably within the marine sector. Expertise in the painting and coating industry is a plus.
• Stakeholder management, result oriented and presentation skills. Critical and analytical thinking is cornerstone of this position.
• Knowledge of ERP systems (Microsoft preferred – Excel and PowerPoint). Experience with CRM systems is valuable but not required.
• Proficient communication skills in English.

While we value relevant experience and qualifications, meeting every requirement is not mandatory. We encourage all interested candidates to apply, as we believe in considering a diverse range of backgrounds and skills.

Join a company and department that will invest in you.

You’ll be part of an ambitious workplace where all voices are heard and all people respected, meaning that you can build a career with responsible impact.

We focus on what matters the most. As we’re owned by a charitable foundation, it sets us free to perform, act and do better. It inspires and motivates to be successful and giving to a greater purpose.

Application and further information.

To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link ‘Apply for position’ at the top-right corner.

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.

Join Hempel

At Hempel, you’re welcomed into a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

We are committed to ensuring everyone feels safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation, and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel, your hard work and dedication contribute to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career (USE THIS LINK IN WD: Our people - Hempel)

#LI-Hybrid

Application due

2024-11-18

Seniority Level

Associate

Job Functions

Consulting, Customer Service, Engineering, Project Management, Science

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.