Customer Project Manager

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the Resource Revolution!

Job Description

Directly reporting to the Vice President, Customer Solutions Delivery, and cooperating with a team of highly skilled engineers, you will be responsible for the execution of the most advanced process solutions for TOMRA FOOD’s largest and most important customers. This will involve the set-up, implementation, and monitoring of a structured stage gate process, where you will cooperate at 360 degrees with our customers, from the initial, pre-sale interactions to the final commissioning of TOMRA’s solutions, guaranteeing them peace of mind. At the same time, you will lead the cooperation with TOMRA internal stakeholders, defining their required input, and with 3rd parties, coordinating interactions, so that standards and deadlines are respected. 

• Manage Tomra Food projects including peeling and sorting equipment as well as peripherals from quotation stage right through to commissioning 
• Aide the sales team in accurately costing projects and identifying project risks at the quotation stage when required. 
• Facilitate the smooth handover of the project to the Service Organisation at the end of the project execution phase. 
• Develop the equipment, process, and product expertise required to assist Sales and the Customer in developing the correct solution for their application. 
• Ensure customer design standards/expectations are communicated to the project design team and executed accordingly, ensuring customer satisfaction. 
• Develop and maintain working relationships with 3rd party vendors. 
• Assist with equipment supplier negotiations. 
• Responsible for controlling the project budget and change order management. 
• Liaise with operations and logistics to ensure project schedules are maintained. 
• Ensure that projects align with organisational goals and objectives. 
• Conduct regular customer visits, ensuring a hands-on project management approach 

Health & Safety (standard) 

• Comprehend your health and safety management responsibilities and adhere to all relevant legal obligations and TOMRASafe standards to foster a safe working environment for everyone. This entails: 
• Accurately document and investigate any incidents. 
• Report and record all potential hazards, conduct risk assessments, and implement practical control measures. 
• Effectively manage all employees and contractors through diligent supervision and comprehensive training. 

Qualifications

• Bachelor or Masters in an applicable engineering discipline. 
• 5+ years industry experience in a design/project related role. Experience in the food industry, or similar, is beneficial but not essential. 
• A keen eye and appreciation for detail. 
• Customer focused 
• The ability to work as part of a team but also remotely with limited supervision. 
• Excellent communication, negotiation and interpersonal abilities. 
• A proven problem-solving ability.