Customer Program Manager (Flexible location: Colombia, Panamá, Guatemala or Costa Rica)

The Opportunity

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Program Manager manages a regional portfolio of projects that both add value and create competitive advantage for our clients’ business, whilst driving additional revenue streams into the Maersk organization.

Manages the network of Program Managers assigned to Regional Key Accounts and creates the framework around Cost Optimization, Operational Excellence, Customer Service, and Innovation.

Key responsibilities:

• Drive operational excellence across Maersk product teams.

• Identify and hold operational leadership accountable to customer program deliverables.

• Partner with commercial counterpart for strategic roadmap setting and account growth planning.

• Establish and track goals, metrics, and indicators for success for the global program.

• Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions.

• Identify value added solutions for the customer and Maersk.

• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly.

• Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing edi customer exchange and ai capabilities.

• Facilitate monthly and quarterly business reviews with Senior Executive client teams

• Adapt communication style when working with all levels of the organization

• Lead and influence various client teams of the organization across business units

• Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience.

We are looking for:

• Bachelor Science degree preferably in Business/Logistics/Engineering.

• 3+ years relevant experience with a proven track record in operational and project management.

• Committed, independent, and self-motivated; has enthusiasm for challenging work.

• Passion for driving Operational Excellence in the business.

• Ability to work in a matrix organization, build strong relationships, and influence decision making.

• Proven and sustained track record of delivery, with focus on driving results through others. Design and track smart KPIs.

• Experience of working with wide variety of complex operational and commercial challenges.

• Being a team player and able to collaborate with local & regional teams

• Knowledge of risk management & Lean tools with the ability to identify activities.

• Project management capability, and the ability to influence others

• Knowledge is required for the application of practical methods and techniques, work procedures and processes.

• Proficient English.

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers’ supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere- all over the world. Find out more about us: https://www.maersk.com

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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