Customer Operations Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Brunswick Product Protection team, you will be performing data entry on extended service contract originations, transfers, cancellations and maintain appropriate controls per company policy to ensure data integrity. We are looking for a candidate that is professional, personable, a good conversationalist, and possess strong relationship and problem-solving skills and the ability to multi­ task. Brunswick Product Protection is the leading market share amongst ESC providers. We are action-oriented and share a collective desire to succeed. Trust and integrity anchor our decisions and actions – we do the right thing even when no one is looking.

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:  

• Ability to perform all functions of the CSR I position on a consistent basis.
• Respond to Tier 2 customer service calls, assess the situation, make program decisions, and know when to delegate 'up' for resolution.
• Manage template accounts, processing, verifying, and recording ACH payments according to procedures.
• Setup and maintain proper documentation and filing for all new dealer accounts.
  • Send 253 appointment approval requests to Assurant when necessary.
• Become the dedicated processor for financial service provider as well a run their monthly held report.
• Processing multiple OEM files consistently monthly, billing and collecting/applying payment.
• Assist customer service representatives with training as needed.
• Assist in Direct-to-Consumer sales, reports, and MailChimp mailings.
• Prepare the weekly claim summary report, update the claim summary monthly file, and record deposited funds.
• Identify and communicate all issues on a held list on a bi-weekly basis to ensure effective resolution.
• Assist in maintaining dual control.
• Run the cancel report on a weekly basis.
• Run reports from 5D in support of payments and/or requests by the team/dealers/Assurant.
• Establish and maintain business relationships with dealers.
• Contribute to the reconciliation and month-end close process. This includes:
  • Pre-cash reconciliation
  • Held Reconciliation Report
  • Backup-Cash Reconcile
  • Ensure that payment received reports and IN/FL payment adjustment reports are accurate.
  • Run and reconcile the Converge Credit Card payment reports.
  • Run and complete the checks written report.
  • Prepare checking account reconciliation report of all 4 account.
  • Download and Save bank statements for all 4 accounts.
• Provide backup support for the following:
  • Portal training
  • OEM/Core Pricelists
  • Manage batched payments.
  • Commission reporting
  • Weekly Sales Flash
  • Weekly Deposits
  • Processing license renewal applications

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• Full proficiency of the English language.
• Associate or Bachelors degree or relative experience desired.
• Individual must possess a strong working knowledge of providing superior customer service.
• Two or more years related and/or professional experience and/or training.
• Word
• Outlook
• Adobe PDF
• Database Management
• QuickBooks

• Excel datasets with functions: IF, SUM, CONCATENATE, VLOOKUP, PIVOT, and cell formatting. 

Preferred Qualifications: 

• Prior warranty or financial service business experience and the knowledge of product and the ability to interpret an extended warranty contract.
• Have worked in a capacity similar in size and scope of BPPC.

Working Conditions:

• This position is hybrid (3 days per week in office at the corporate headquarters)

The anticipated pay range for this position is $39,900 - $59,900 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Brunswick:  

Brunswick Corporation is a leader in the marine industry, and we’re looking for people just like you to take part in the movement towards better boating for all. We rely on the thoughtful input of people from all backgrounds to create compelling, innovative products for our customers around the globe. As such, diversity, equity, and inclusion are priorities in the enduring culture of our company. As a world leader in emerging recreational products and technologies, when you join our team, you become part of some of the most innovative, forward-looking brands in the marine industry today. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].

#Brunswick Corporation