Customer Operations Specialist

Customer Operations Specialist

Pay Range: $18 to $24 per hour, depending on experience

Shift: Day Shift; Monday through Friday, 8am - 4:30pm. Overtime will be required during peak season

Location: Wichita Falls, TX

As a Customer Operations Specialist/Warehouse Operator, you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs. 

This role will at times require support in the warehouse which includes coordinating inbound/outbound deliveries, packing/loading final products using a forklift, and organizing areas of the warehouse. You’ll operate on a forklift and use other equipment as needed.  You will provide Join our team to become part of a member-owned co-op that is Rooted In Tomorrow.

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities: 

• Operations:  you will be responsible for handling all aspects of order fulfillment inquiries from our customers.  This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc.  You will also support the manager with forecasting and inbound orders/transfers).
• Inventory Management:  you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation. 
• Logistics:  you will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support:  you will provide general office support at the location.  This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: you will assist the Manager with safety compliance data entry as needed.
• Warehouse Operations:  when in the warehouse, you will process work orders by selecting correct products from racks, palletizing them, shrink-wrapping, and staging the product order for delivery; ensures all standard operating procedures are followed; successful forklift certification required.  Bulk repack and Seed treating assistance will be expected as well.
• Other:  Other duties will be assigned as needed for the site’s success.

Required Experience/Education: 

• Education:  High School diploma or equivalent required; Post high school education preferred.
• Experience:  Minimum of two years of work experience required.  Two years of accounting or general office experience preferred.   Warehouse experience preferred.
• Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies-Skills: 

• Fundamentals of mathematics.
• Excellent verbal and written communication skills. 
• Ability to work independently and as part of a team.   
• Ability and willingness to learn new applications and processes. 
• Must be agile and adept at multi-tasking and changing priorities quickly. 
• Attention to detail is a must.

Physical Requirements when in the warehouse:

• Able to lift/carry up to 60 pounds
• Frequent movement including walking, standing, bending/stooping, turning, twisting, pushing, pulling, raising arms, lifting, climbing and other active movements
• Performing duties while wearing personal protective equipment
• Working in temperature zones that include cold and/or hot environments for extended periods and may include areas where dust and chemicals are present
• Required to work scheduled shift which may include weekends, some holidays, and periodic overtime

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

Job offers are contingent upon a successful background review.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.