Customer Onboarding & Monitoring Analyst

Company Description

About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

Please note this role is based in our Milton Keynes/London offices in the UK. Whilst the position has the potential to also be a hybrid role, we're unable to pursue candidates who would not be able to attend either of these office locations.

Your Mission

As a Customer Onboarding & Monitoring analyst at Teya, your mission is to meticulously conduct customer onboarding due diligence of KYC/KYB, ensuring comprehensive screening, periodic reviews, and trigger event assessments. Your role is crucial in maintaining compliance with government regulations and internal guidelines while actively supporting Teya's commitment to preventing financial crime. You will also be responsible for conducting Enhanced Due Diligence (EDD) investigations, alert investigation and collaboration with multiple global/local teams.

CDD and Ongoing Monitoring Key Focus Areas:

• Conduct thorough due diligence of KYC/KYB.
• Screen and monitor customer activities for onboarding, ongoing transactions, periodic reviews, and trigger events.
• Identify and verify KYC documents and customer statistical data.
• Engage with cross-functional teams to provide necessary CDD information and documentation within specified service levels.
• Ensure compliance with relevant government regulations and adhere to Teya's internal guidelines and policies.
• Conduct Enhanced Due Diligence investigations to support the financial crime committee in filing SARs and reporting financial crime.
• Continuously monitor high-risk customers and those with complex financial activities, including politically exposed persons (PEPs) and high-net-worth individuals.
• Use transaction monitoring software and alerts to identify potential money laundering, fraud, or other illicit activities.
• Deliver reports, workflows, and contribute to continuous improvement initiatives with multiple global/local teams.

Key Responsibilities:

• Perform comprehensive due diligence on KYC/KYB processes.
• Screen and monitor customer activities at various stages, including onboarding, transactions, periodic reviews, and trigger events.
• Verify and validate KYC documents and customer statistical data.
• Collaborate with other teams to provide complete CDD information and documentation within defined service levels.
• Ensure strict adherence to government regulations and internal guidelines/policies.
• Contribute to the preparation of AML/CFT-related training materials.
• Conduct Enhanced Due Diligence investigations to support the financial crime committee in filing SARs and reporting financial crime.
• Investigate alerts, determine legitimacy, document findings, and escalate issues as necessary.

Qualifications

Minimum Requirements:

• Understanding of KYC/KYB processes and regulations.
• Strong attention to detail and analytical skills.
• Excellent communication and collaboration skills.
• Proficiency in Excel.
• Strong technical problem-solving skills and the ability to think quickly.

Additional Information

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.

• Cycle-to-Work Scheme.

• Health and Life Insurance.

• Pension Scheme.

• 25 days of Annual Leave (+ Bank Holidays).

• Office snacks every day.

• Friendly, comfortable and informal office environment in Milton Keynes or London

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.