Ready to be a Titan?
With support from the Customer Marketing Lead, manage and coordinate customer marketing initiatives across multiple channels and multiple functional teams internally. This role will also help identify resources and campaigns to support customer-related initiatives (product adoption, NPS/CSAT, retention) along the customer lifecycle.
The person in this role will be responsible for ensuring the customer communications calendar is up to date, managing and collaborating on the development and execution of communications across different channels, and keeping various functional teams aligned. They will also provide support in analyzing engagement metrics and identifying other communication opportunities across the post-purchase lifecycle.
What you'll do:
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Maintain the Master Customer Communications Calendar
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Triage Customer Marketing and communications requests
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Execute upon campaign briefs (Release, PMM, etc.) - put in requests across channels
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Monitor the performance of Customer Marketing and communications
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Support content procurement for Customer Marketing and communications
What you'll need:
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2- 4 years of experience in the customer marketing space
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Excellent English verbal and written communication skills
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Bachelor's degree in Marketing, Communications, or related field.
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Expertise in coordinating customer communications across multiple channels (email, social, web, in-app, etc.) and ensuring timely execution.
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Experience managing projects that involve cross-functional teams (marketing, product, customer success, etc.) to keep everyone aligned and moving toward deadlines.
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Strong organizational skills to manage various campaign requests, calendar updates, and ongoing communication tasks while ensuring that nothing falls through the cracks.
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Experience working with customer communication tools, such as marketing automation platforms, project management tools such as Asana and Hive, and CRM systems.
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Skilled at interpreting data to provide actionable insights and recommendations for improving future customer communications and campaigns.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
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Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
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Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare.
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Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $71,100 CAD - $106,700 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market.
Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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