About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
To support our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in managing the long-tail segment of our customer base, which accounts for nearly 50% of the company’s revenue. The ideal candidate thrives in fast-paced environments, is an excellent communicator, and excels at managing multiple tasks simultaneously. Additional responsibilities included below.
- Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
- Use automation tools to reach a large volume of clients while also still using personalized communication to engage prospects effectively to maintain a human touch
- Manage a high volume of inbound and outbound calls with a focus on addressing client inquiries, resolving issues, and providing product/service information
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
- Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
- In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications:
- Sense of urgency
- Proficient knowledge of business administration, negotiation, and retention skills
- Experience in a face paced role with ability to build relationships quickly
- Excellent written and verbal communication skills in English are mandatory, any other languages like French are highly preferred.
- Experience working under quotas and KPI’s
- Ability to be in office weekly (at least twice)
What we offer:
- Centrally located office in Tampa
- Normal working hours (8-5) with the option of remote work
- 15 vacation days/year in a full-time position with floating holidays & sick days
- Free drinks, snacks, and weekly catered team lunches
- Personal and professional development potentialities and room for creative ideas
- Be part of a fast-growing international company with a lot of opportunities for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Emma Hall, People and Culture Manager.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
Privacy Policy of AnyDesk
Top Skills
What We Do
AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands
_0.png)
