Our Opportunity
Chewy is hiring Category Specialists for our Category Management team in our headquarters in Plantation, FL. As a Category Specialists you will support specific categories, managing vendor tickets to resolution, promotions setup, new vendor, new SKU, and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors, making it critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand.
As the successful candidate, you will implement and deliver priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our high-reaching and flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.
What You'll Do
Resolve vendor tickets on a daily/weekly basis in line with our SLAs
Set up and implement promotions as per category manager direction
Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and advance as necessary
Work cross-functionally with supply chain, private label, finance, catalog, and promotion teams
Collaborate with other teams to ensure a cohesive strategy and flawless execution
Analyze category performance, providing insights and recommendations for continuous improvement
Maintain strict adherence to company policies and procedures, ensuring compliance and efficiency
What You'll Need
Completion of a BS/BA degree
0-1+ years of experience with a preference in e-commerce, buying, account management, product management, category management, operations, analytics, finance, or marketing
Strong analytical abilities and problem-solving skills (Excel, SQL is a plus)
Excellent verbal and written communication skills
A self-starter with a bias for action and attention to detail
Proven time management, data analysis, and interpersonal leadership skills
Chewy prioritizes equal opportunity, diversity, and inclusion for all Team Members.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
