2000 16th Street, Denver, Colorado, 80202, United States of America
Job Title: Analyst, Customer Insights
General Purpose of the Job
The IT Customer Insights Analyst will be responsible for supporting the IT Voice of the Customer program focused on improving the operation side of the IT customer/consumer brand as part of the Service Operations and CSI phases of the ITIL Service Lifecycle. The person in this position will analyze data, assess the strategic opportunities and risks, present recommendations to relevant stakeholders and drive consensus and implement solutions. Additionally, they will spend time with the customer to make sure feedback from the customer is matched with the data analysis process and effectively prioritized.
This position will work directly with Incident, Problem, Change, and other ITIL processes along with the IT Voice of the Customer program. The IT Customer Insights Analyst will assist in documentation and processing of feedback that is part of Service Strategy phase (portfolio management, demand management, etc.) is passed to the IT Business Relationship Management team.
Essential Duties and Responsibilities
- Work with the Customer Insight Managers in support of building and maintaining relationships with our customers
- Find areas of opportunity by conducting data analysis and be able to map customer feedback to the results
- Create and potentially present presentations for customers
- Preform Ad hoc analysis to support business need
- Identify new opportunities to improve customer exp through growth of existing services or new services or new customers
Education and Experience
- Bachelor’s Degree required.
- 2-4 years’ experience in analyst role.
Specialized Experience, Education, Training, or Qualifications
- Presentation creation experience (required)
- Commitment to DaVita Mission and Values (required)
- Working knowledge of SharePoint (preferred)
- General Understanding IT Systems (preferred)
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Salary/ Wage Range
$56,500.00 - $83,000.00 / year
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
What We Do
The name DaVita is an adaptation of an Italian phrase meaning “giving life.” We give life every day for our patients needing dialysis. Our mission is to be the Provider, Partner and Employer of Choice, and we are building the greatest health care community the world has ever seen, guided by our core values of: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
At DaVita, we’re a community first and a company second. We care for our teammates with the same intensity with which we care for our patients – and encourage our teammates to bring their hearts to work. That is, we can be the same people inside and outside of work because for us, it’s not work, it’s our passion.
