The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions.
Responsibilities:
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Handling mail items
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Data entry
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Creation or completion of reporting
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Title work processing
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Extension/due date change processing
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Calling customers and dealers
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Identifying funds received and paid in full processing
We offer our full-time associates:
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Amazing Health & Wellness benefits.
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4 weeks paid time off.
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Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits!
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Amazing associate deals and discounts with our sister company, Toyota.
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The opportunity for growth and development (Education assistance program) as well as career advancement.
Qualifications:
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Excellent organizational and follow-up skills
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Ability to excel in a fast-paced, constantly changing environment
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Ability to multi-task
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Assertive, clear, and concise oral and written communication skills
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Must be detailed oriented
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Ability to work independently as well as operate as part of a team
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Competent PC and keyboard skills
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Accurate typing skills of 40 wpm
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Proficient in Excel
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Ability to stand, bend, and squat for lengthy periods of time to file documents
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Ability to work weekends, evenings, and overtime as needed
#LI-MW1
#LI-Hybrid
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Top Skills
What We Do
JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $16 billion in revenue and more than 4,500 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services and franchising industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; DataScan, a provider of solutions for wholesale asset financing and inventory risk management; and Home Franchise Concepts, a multi-brand franchise network consisting of Budget Blinds, Tailored Living featuring PremierGarage, Concrete Craft, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up and Two Maids & A Mop.
JM Family has earned various awards for its culture, products and services, including 23 consecutive years on Fortune’s 100 Best Companies to Work For list.
