Customer Experience Specialist

Company Description

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. 
Sika has offices in over 103 countries with over 400 manufacturing facilities and more than 33,000 employees worldwide. With annual sales of CHF 11.24 billion in 2023, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.

Job Description

The Process Support Specialist will enhance our Customer Service team by leveraging expertise in Sika’s products, policies, and procedures. In this role, you will be pivotal in providing exceptional support to our customers and internal teams. 

• Conduct internal and external training, manage account reconciliation, process material returns (RMAs), facilitate new account setups, e-commerce user setups and maintenance, and assist with order processing. 
• Build and maintain strong relationships with customers, colleagues, and external partners to enhance and streamline processes and procedures. 
• Apply problem solving skills to address and resolve conflicting issues professionally, confidently, and efficiently. 
• Support the RSB Customer Care Team, which may include some travel to customer sites and Sika locations as needed. 

Qualifications

• Bachelor's degree preferred with at least 5 years of customer service and/or Supply Chain and Logistics experience.
• Proficient in Microsoft Office 365 Suite (Excel, Word, PowerPoint, Teams); experience with Freshdesk and SAP is preferred.
• Ability to sit or stand for extended periods of time; some travel required.
• Excellent organizational skills with the ability to work independently in a proactive, solution-oriented mindset. 

Additional Information

Competitive Benefits: Health Insurance available day one, 401k with 5% company match, bonuses, year-end profit-sharing bonus, paid time off, and educational assistance.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.
Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.