Customer Insights Specialist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Customer Experience Specialist will support the Global Voice of customer team to manage different touch points of the VoC program, assisting with Qualtrics survey creation, reports, dashboards, and ad hoc analysis requests.

Where you come in:

• You will be designing surveys under the guidance of Customer Experience VOC manager in platforms like Qualtrics
• You will conduct post-survey data analysis and interpretation
• You should be able to effectively use and visualize data to uncover insights to inform business decisions
• You will customize and maintain surveys, reports, and dashboards for customer-facing teams, e.g. Qualtrics
• Maintain and update closed loop feedback design and survey dashboards

What makes you successful:

• Preferably has minimum 2 years experience in Qualtrics Experience Management (XM) platform, building various types of surveys (e.g., NPS surveys, transactional surveys, etc.)
• You are proficient and have a strong command of MS Office software (advanced user of PowerPoint and Excel)
• You have experience with both Quantitative and Qualitative research methods
• You’re able to analyze complex information, present data in a compelling visual format that tells a simple story and distill it into meaningful insights
• You have excellent cross-functional collaboration skills
• You can execute projects with minimal supervision
• Customer-centric mindset; passionate about measuring, understanding, and transforming Dexcom’s customer experience.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

#LI-Hybrid

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