Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This position is a hybrid role with the opportunity to work two days remote per week. We have the flexibility of hiring this role in Buffalo-NY, Greer-South Carolina or Scottsdale-AZ.
Your Role:
As a Customer Experience Representative in our dynamic public sector division, you will be at the forefront of enhancing customer satisfaction and driving growth.
Collaborating closely with our sales teams, vendors, and customers, you will:
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Identify customer needs and recommend innovative solutions.
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Provide valuable insights and partner with cross-functional teams
Key Responsibilities:
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Assist with customer quoting and ordering processes.
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Facilitate training and enablement programs.
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Drive end-customer acquisition and pipeline development.
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Lead upgrades and cross-sell initiatives using platform data.
To excel in this role, you must be proactive, detail-oriented, and possess strong follow-up skills. Your expertise in the customer and/or solutions category will be instrumental in our collective success
What you bring to the role:
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A four-year college degree OR equivalent experience (0-2 years).
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Self-motivated and proactive with a strong sense of ownership and accountability.
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Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
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Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred but not required.
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Experience in customer service with strong communication skills, especially written.
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Strong aptitude for numbers and mathematics.
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Ability to work in a high-energy team environment.
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Familiarity with computer operations, with a solid grasp of Microsoft applications, specifically Excel and Outlook.
#LI-AH1
#LI-hybrid
The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Top Skills
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
