About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Submit your interest to join the Customer Care team!
Gusto is seeking experts who thrive in a fast-paced, solutions-based call center environment who are interested in being considered for future start dates in 2025. In these positions, you will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap. The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses
While start dates are still being determined for 2025, we'd love to chat! Does this sound like you? Apply below!
Here’s what you’ll do day-to-day:
- Provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts.
- Stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
- Expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
- Work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
- Deliver exemplary customer service using a “search first” mentality.
Positions available in the future range from entry level to senior account advocates, supporting payroll, health insurance benefits, and general customer support. Here’s what we’re looking for:
- Entry to mid-level advocates: 6 months - 4 years of work experience in a customer-facing role or contact center.
- Senior-level advocates: 4 -6 years of work experience in a customer-facing role or contact center with payroll and/or health insurance benefits experience.
- Someone ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
- A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction.
- Conflict resolution skills and a personality that thrives in a dynamic environment.
- Great written and verbal communicator, someone who loves writing and talking about technical concepts to a wide range of audiences.
- Understands the importance of listening to the customer before delivering service.
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
What the Team is Saying
What We Do
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Why Work With Us
When you join Gusto, you become part of a diverse and passionate community dedicated to empowerment, innovation, and providing meaningful solutions. Join us in building a world where work truly empowers a better life. Build with Gusto!
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Gusto Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The workplace may be changing, but our team is stronger than ever. Whether you are near our offices (SF, Denver, NYC) or work remotely from one of our hub cities like LA or Las Vegas, we want employees to feel as productive and connected as possible!
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