Customer Experience Representative (Dell)

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About Us: Join our dynamic team supporting our Dell Vendor! This is a fantastic opportunity to deepen your knowledge of technology and contribute to its distribution. If you are proactive, professional, and enjoy engaging with prospective customers over the phone, we encourage you to apply.

Role and Responsibilities:

• Make outbound calls to new partners using vetted leads.
• Manage and maintain your sales pipeline.
• Collaborate with Channel Business Managers (CBMs) and Dell Executives (DEs) to execute business plans.

Key Qualifications:

• Strong verbal and listening communication skills.
• Experience in a customer service role.
• Ability to implement company initiatives and business plans.
• Proficiency in using Customer Relationship Management (CRM) systems, with a focus on data integrity and activity tracking.
• Experience in the channel/distribution industry is a plus.

Competencies:

• Effective communication
• Results-driven
• Customer-focused

Education/Experience

Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

This is a non-exempt role. The hourly rate target range is $23.00 hour.

The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.