Customer Experience Intern

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. 
As an Intern for the Direct Transport Customer Experience Team, you’ll play a vital part in our success. You’ll assist the Team in charge of Import and Export Operations for Panama by performing different tasks.

We Offer:

As the prominent ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Our compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers.

Key responsibilities:

• Work in close coordination with local country CSAs on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms.

• Deliver customer experience as outlined by CENCS.

• Read and reply to correspondence within SLAs as defined for the specific communication channel.

• Phone call / Chat attendance (Where applicable).

• Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.

We are looking for:

• We are looking for a student of International Commerce, Port Administration, Nautical Engineering, Logistics, or a related bachelor’s degree to perform their Professional Internship.

• Spanish speaker. English proficiency – 80% fluency both oral and written.

• Ability to perform processes as per pre-identified design, and work under pressure.

• Strong communication skills and customer-centricity with a service mindset.

• Proactivity, and a result-oriented go-getter. 

• It would be nice to have experience handling Customer Service export transactions/processes and dealing with direct customers/forwarders/brokers.

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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