QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
Within our Customer Experience (CX) organization, we are looking for technically savvy individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda. Individuals that have a thirst for knowledge, a natural curiosity and desire to identify root causes of strange problems but find the most effective solutions to meet the customer’s need are who we are looking for!
As a Customer Education Intern, you'll be instrumental in enhancing the customer learning journey by directly impacting the quality and accessibility of our educational resources. You'll contribute to projects focused on refining Help Center articles, optimizing in-app guidance, and ensuring the smooth operation of QGenda Academy. This role provides a unique opportunity to gain hands-on experience in customer education best practices, working closely with your manager and project leads to develop and deliver impactful learning solutions that empower our healthcare customers to maximize their QGenda experience.
How You'll Make an Impact
- Collaborates with members of the Customer Experience organization to complete project based assignments within defined time frames and/or meeting identified deadlines.
- Update and Maintain Educational Resources:
- Review, revise, and ensure the accuracy of Help Center articles to reflect the latest product updates, search tags, and support information.
- Audit and update Digital Adoption Platform (Pendo) tutorials to deliver an optimal in-app guidance experience for customers.
- Manage day-to-day operations of QGenda Academy, the customer-facing learning portal, including managing & fulfilling enrollments of new users, troubleshooting, and monitoring the Customer Education Support Queue to ensure timely resolution of tickets and queries related to educational content or access needs.
- Project Ownership:
- Understand project expectations, deliverables, deadlines, and proactively seek clarification where needed to meet objectives.
- Exhibit strong attention to detail in all project work, ensuring accuracy and alignment with Customer Education goals.
- Submits hours worked according to company policy.
- Other duties as directed by a member of QGenda management/leadership.
Who You Are
- Demonstrates creative problem solving capabilities.
- Clearly communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
- Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
- Proven ability to interact across organizations to ensure outstanding service is delivered to customers.
- Possess personal drive beyond expectation to provide additional value to the department and company.
- Familiarity with Google Suite.
- Must have excellent organizational, interpersonal and judgment skills required coupled with flexibility in assignments and multitasking.
- Ability to work self sufficiently remotely.
- Analytical mindset with keen attention to detail.
Required
- High School diploma required
- Currently enrolled in a Bachelors or Master’s degree program
- Ability to travel for training to the Atlanta office
Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
What We Do
QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 3,500 customers in over 40 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.
