Customer Experience Executive

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

JOB SUMMARY:
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every email, call or chat as measured by different performance metrics.

ACCOUNT / CAMPAIGN DESCRIPTION
Workwear Group supplies work uniforms in Australia. The customer service team here in MNL is responsible for answering queries via phone calls, email and chat channels.
MINIMUM REQUIREMENTS:

• 0-6 mos BPO experience (Customer Service is desirable but other sector/LOB is also accepted i.e. TSR, Chat/Email/Order Entry etc.)

• Can understand instructions in English and must be able to converse using the same language both in written and verbal forms.

• Willing to render OT/RDOT even with short notice.

• Willing to work onsite (Wilcon, Makati) 5 days a week

PREFERRED REQUIREMENTS:

• 1 year to 2 years BPO experience gained from a customer service or order entry

• set up

• At least 2 years in College

• With voice and/or non-voice account BPO experience