At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
JOB SUMMARY:
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
Educational Attainment:
At least a Senior High School Graduate
Desired Years of Experience:
At least 6 months of experience in a customer service industry
Desired Industry Exposure:
BPO Industry, customer service-oriented industry/environment
Desired Role Exposure:
Preference is with prior BPO experience or at least, in a customer-service industry specifically sales
MINIMUM REQUIREMENTS:
- At least Sr. High School graduate
- With Excellent English Communication (Oral and Written)
- Experience on the phone, email and live chat support is preferred but not required
- Has strong verbal and written communication and comprehension skills
- Amenable to reporting on-site
What We Do
Radiance Technologies, Inc. is an employee-owned small business prime contractor. Radiance leads the way in developing government and commercial customer-focused solutions. Leveraging its record of technical innovation and operational expertise, Radiance Technologies offers:
• Cyber Solutions
• Systems Engineering
• Technology Development, Production, Testing, and Evaluation
• Technology Application
• Intelligence Community Support
• Government Program Support
The company’s 900+ employees in 15+ U.S. and international offices serve customers in the Department of Defense (DOD), National Aeronautics and Space Administration (NASA), the national intelligence community, the Department of Homeland Security (DHS), other government organizations, and selected commercial customers.
Radiance Technologies continues to attract and retain talented motivated employees by being an employee-owned company – founded with the idea of providing an environment, a benefits package, and a stock ownership plan that are second to none.
For more information, visit www.radiancetech.com. Radiance Technologies, Inc. – Concepts to Capabilities®