At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description Summary
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
MINIMUM REQUIREMENTS:
-
Good attendance record
-
Good communication skills – written and oral
-
Typing speed of 40-45 WPM (Words Per Minute)
-
Knowledge of computer operating systems and MS Office software.
-
Excellent organizational skills.
-
Ability to perform certain tasks with minimal supervision
-
Can work for longer hours if necessary
-
Ability to work as part of a team.
PREFERRED REQUIREMENTS:
-
Experience in back office work, preferably Collections
-
Has a keen attention to details
-
Experienced in client system/tool navigation
JOB DESCRIPTION:
-
Gather and process field calls results through reporting as per the clients’ required services
-
Contribute to the end-to-end process of field services to assist both onshore and offshore by completing the daily assigned accounts/tasks and perform basic admin duties
-
Provide accurate and timely responses for inquiries coming through email
-
Perform data and research functions - Collecting and analysing
-
Identify and escalate priority issues
-
Always strive for Good Customer Satisfaction and Experience
-
Ensure consistent performance based on continuous improvement model
-
Ensure that all Login and Passwords (both Internal & External) are kept confidential
-
Participate in all Internal and External mandated training and/or seminars
-
Knowledge, understanding, and compliance with PROBE GROUP policies and procedures
-
Maintain knowledge of functional areas and company policies and procedures
-
Provide feedback to management concerning possible problems or areas of improvement
-
Perform other duties as assigned by management
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
.png)
.png)
