At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description
JOB SUMMARY:
As a Level 1 IT Helpdesk/Technical Support you will be responsible for delivering excellent customer service and timely resolutions to callers for a wide range of issues. The key objective will be to identify and troubleshoot at the first point of contact for incident resolution. This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service. As a Level 1 IT Helpdesk or Technical Support, you will also be responsible for escalating to 2nd & 3rd level support resources as appropriate.
MINIMUM REQUIREMENTS:
● 18 years old and above
● At least a Senior High School graduate
● IT fresh graduates are also welcome to apply
● with at least 6 months of IT or BPO-related industry experience
PREFERRED REQUIREMENTS:
● Experience in Customer Service / Technical Support preferred but not
required
● Ability to multitask and manage complex transactions in a given
timeframe
● Has exceptional verbal & written communication skills
● Above average problem-solving skills
● Open to feedback and coaching
● Confident to exchange communications with counterparts
● Has a passion for resolving complicated transactions
● Possesses a keen eye for pertinent details
● Amenable to Work On-site - Eastwood City
● Amenable to work on shifting schedule
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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