Customer Experience Associate - Greek

Skills and Experience:

• Full fluency in Greek and fluency in English (mandatory)

• Prior experience of the client product in conjunction with strong SLA metrics (preferably)

• Experience working in longtail segment essential (preferably)

• Prior work experience in the marketing or technology sector is a big plus

• Advanced knowledge of online advertising and social media products (preferably)

• Excellent analytical and Troubleshooting skills

• Experience of working with web domains and Shopping platforms

• Exceptional grammar and the ability to construct emails efficiently

Key Requirements:

• Valid work permit (mandatory)

• Complete Compulsory Education (minimum required)

• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions

• Interest in Marketing, social media and/or Data Analytics

• Able to adapt to continuously and learn fast

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas to support them

• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written and listening

About us:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Igualdade de oportunidade de emprego                                                      
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.                                                        

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