About us
AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
About AB InBev Growth Group
Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
What you'll do:
As a Customer Satisfaction Analyst, you will manage the Zero Failure Program, tracking operational failures and ensuring visibility across business units. You’ll ensure data quality, handle updates for new KPIs, and create dashboards and presentations. Collaborating with product and operations teams, you’ll address issues affecting customer satisfaction and drive initiatives to improve results. Join us and help shape our strategy with data-driven decisions to boost customer satisfaction!
Key Responsibilities:
- Act as the voice of the Zero Failure Program - a tool used to track operational failures, ensuring that all BUs and areas have appropriate visibility and are actively engaged.
- Own the Zero Failure Dashboard results: ensure data quality and manage changes for new KPIs.
- Responsible for data extraction and processing to create dashboards and presentations.
- Collaborate with product and operations teams to address issues impacting customer satisfaction.
- Track and implement initiatives to improve the app ratings on the Play Store and App Store.
- Ensure governance over other operational surveys.
Hard Skills:
- Strong understanding of reporting standards and data integrity.
- Project management skills with experience in handling cross-functional initiatives.
- Ability to lead and influence stakeholders across all levels of the organization.
- Understanding of different business areas, including product, logistics, finance, support, technology, and sales.
- Experience working with SQL/Python (recommended), Excel and Power Point.
Soft Skills:
- Customer-Centric: A passion for understanding the customer journey and advocating for their needs.
- Adaptable: Ability to thrive in a fast-paced environment and pivot when necessary.
- Excellent Communication Skills: Capable of simplifying complex data for clear and impactful reporting.
- Influence: A collaborative leader who can effectively work with and influence diverse stakeholders.Other:
- High proficiency in Portuguese (fluent), English (advanced), and Spanish (nice to have, open to learning).
What We Offer:
- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
*Rules applied
Equal Opportunity & Affirmative Action:
AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
The following fields are optional, but anticipate the information for your registration*.
Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.
For more information: www.abinbev.com
Top Skills
What We Do
We are the world’s leading brewer bringing people together for a better world. For centuries, the experience of sharing a beer has brought people and cultures together. Even in our hyper-connected, always-on world, this simple act is as meaningful today as it was generations ago.
We are AB InBev. Committed to driving growth that leads to better living for more people in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients. And through our commitment to helping farmers, retailers, entrepreneurs, and communities grow.
We are building a company to last. Not just for a decade. But for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.
Our diverse portfolio of well over 500 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Light, Leffe and Hoegaarden; and local champions such as Aguila, Antarctica, Bud Light, Brahma, Cass, Chernigivske, Cristal, Harbin, Jupiler, Klinskoye, Michelob Ultra, Modelo Especial, Quilmes, Victoria, Sedrin, Sibirskaya Korona, and Skol.
Anheuser-Busch InBev is a publicly traded company (Euronext: ABI) based in Leuven, Belgium, with secondary listings on the Mexico (MEXBOL: ANB) and South Africa (JSE: ANH) stock exchanges and with American Depositary Receipts on the New York Stock Exchange (NYSE: BUD).
 PNG file.png)
