Customer Engagement Specialist

Do you want to be part of a collaborative team? Do you want to be in a position that gives you the power and opportunity to learn more and drive your career? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you a consumer-focused individual with outstanding attention to detail? If so, then you may be a great fit for this role in which you will be accountable for providing administrative support within the Individual Markets Operations and Services Customer Engagement Team responsible for WOW the Consumer priorities.

As an Individual Markets Customer Engagement Specialist, you're at the heart of the business responsible for driving and achieving team goals and identifying ways to improve the consumer experience!

The ideal candidate will be well organized with the aptitude to learn a range of managing and tracking existing programs and assisting in creating new initiatives. It’s paramount that you can show empathy and put the customer first when contributing to new insights for positive change.

You are

• Motivated and inspired to go above and beyond to positively impact our consumers’ lives and foster their well-being

• Comfortable communicating with consumers via various ways (e.g., email, phone)

• Extremely organized with a strategic vision to accomplish your work and attentive to details across a variety of assignments.

• Committed with a strong desire and ability to learn and move quickly

• Inquisitive to ask questions to fully learn and comprehend your work

• Careful to use procedures and focused on the details to ensure your work is accurate

• Thoughtful and accountable to commitments and deadlines

• Confident and able to apply resources and use critical thinking to solve problems quickly

• Comfortable challenging status quo and offering new ideas and solutions

• Proactive communicator who can give and receive positive, constructive, candid feedback

• Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs

You will

• Provide administrative support within the Customer Engagement Team, ensuring attention to detail and a customer centric approach

• Research, respond to, and document feedback received through various Voice of the Customer surveys

• Assist with finding opportunities to improve or create customer-centric experiences at every touchpoint.

• Support various consumer-focused programs through tracking and reporting

• Assist with reports, presentations, and other materials, ensuring deadlines are met

• Assist with projects, perform additional assignments, as needed

You have

• Skill for a consumer-centric approach; you know what it takes to deliver exceptional WOW experiences

• Experience and a desire to be empowered problem solver and decision maker

• Strong collaboration with colleagues

• Exceptional and proactive communication skills and are confident to present ideas

• Comfortable learning and using proprietary computer applications

• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Word, etc., with a strong ability to learn new tools quickly.

Location

• The primary location for this position is our Pittsfield, MA or Bethlehem, PA office location for three days each week, and work from home eligible for two days each week.

Salary Range:

$48,170.00 - $72,260.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.