Customer Engagement Manager

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Customer Engagement Manager

Location: Greater Toronto Area
Type: Permanent, Full-Time

Why Ryder?

For nearly 100 years, Ryder has been a trusted provider of transportation, logistics, and supply chain solutions worldwide. We invest in our employees, offering a collaborative team culture that fosters growth across all levels.

Compensation & Benefits:

• Salary: $60,000 - $70,000 CAD + Commission
• Schedule: Monday to Friday, 8:00 AM - 5:00 PM
• Competitive Benefits:
  • Medical, dental, and vision coverage (starting after 30 days)
  • Annual merit increases
  • RRSP and stock options
  • Retirement program and Deferred Profit Sharing
  • Employee perks and discounts (travel, hotels, automotive, gym memberships, etc.)

About the Role

The Customer Engagement Manager (CEM) is responsible for managing assigned accounts within the Business Unit (BU). This includes developing customer relationships, driving sales growth, and promoting Ryder’s services such as Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services.

Key Responsibilities:

• Meet or exceed sales quotas and profit targets.
• Maintain consistent in-person and virtual contact with customers.
• Develop a sales penetration plan to grow Ryder’s market share.
• Segment and manage accounts based on growth opportunities, retention, and risk.
• Present Ryder services and develop relationships with key decision-makers.
• Work collaboratively with other Ryder divisions to explore upsell opportunities.
• Ensure contract compliance and customer satisfaction through regular check-ins.
• Provide insights into operational performance and suggest improvements.
• Conduct market research and track competitive alternatives.
• Update CRM with relevant customer details and interactions.
• Educate customers on new services, policy changes, and best practices.

Qualifications & Experience:

• Education: Bachelor's degree in Business, Marketing, or Transportation (or equivalent experience).
• Experience:
  • 2+ years of outside sales experience (required).
  • 2+ years of customer service experience (required).
  • B2B sales experience (preferred).
  • Background in distribution and manufacturing (preferred).
• Skills:
  • Sales and account management
  • Negotiation and contractual leasing
  • Pricing strategies

Travel Requirement:

• Yes (Greater than 60%)

How to Apply

For questions regarding the application process, please contact:

📩 Recruiter: Massinisa Belguesmia
📧 Email: massinisa_belguesmia@ryder.com
🕒 Business Hours: Monday to Friday, 8:00 AM - 5:00 PM EST

Job Category

Outside Sales

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.  Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.  If you require assistance in order to apply please contact us at 226-213-4040.
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Ryder est un employeur offrant l’équité en matière d’emploi.  Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation.  Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous.  Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.

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Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.