Customer Engagement Manager

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

About Ryder

For nearly 100 years, Ryder has been a global leader in integrated transportation, logistics, and supply chain management solutions. We provide the expertise and resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team-oriented culture that supports growth at all levels.

As a proud Fortune 500 company, Ryder operates over 800 locations with more than 40,000 employees across the US and Canada. Our dedication to employee satisfaction is a cornerstone of our culture, and we are honored to be recognized by Forbes as one of Canada's Best Employers in 2025.

About the Job:

• Type: Full-time Permanent
• Wage: $65,000 - $70,000 base salary, with a total compensation package exceeding $90,000
• Shifts: Monday to Friday, 8:00 AM to 5:00 PM
• Location: Greater Toronto Area (GTA) – East Region

Why Ryder?

Join us and enjoy a range of great benefits:

• Weekly pay
• Car and Cell reimbursement
• Comprehensive benefits package available after 30 days
• 10 days of Paid Time Off upon hire
• Deferred Profit Sharing and Retirement Savings Plans
• A safe, friendly, and respectful working environment
• Recognized by Forbes as one of Canada’s Best Employers in 2025

About the Role

The Customer Engagement Manager (CEM) is responsible for managing assigned accounts within the Business Unit (BU). This includes developing customer relationships, driving sales growth, and promoting Ryder’s services such as Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services.

Key Responsibilities:

• Meet or exceed sales quotas and profit targets.
• Maintain consistent in-person and virtual contact with customers.
• Develop a sales penetration plan to grow Ryder’s market share.
• Segment and manage accounts based on growth opportunities, retention, and risk.
• Present Ryder services and develop relationships with key decision-makers.
• Work collaboratively with other Ryder divisions to explore upsell opportunities.
• Ensure contract compliance and customer satisfaction through regular check-ins.
• Provide insights into operational performance and suggest improvements.
• Conduct market research and track competitive alternatives.
• Update CRM with relevant customer details and interactions.
• Educate customers on new services, policy changes, and best practices.

Qualifications & Experience:

• Education: Bachelor's degree in Business, Marketing, or Transportation (or equivalent experience).

• Experience:
  • 2+ years of outside sales experience (required).
  • 2+ years of customer service experience (required).
  • B2B sales experience required.
  • Background in distribution and manufacturing (preferred).
• Skills:
  • Sales and account management
  • Negotiation and contractual leasing
  • Pricing strategies

Travel Requirement:

• Yes (Greater than 60%)

How to Apply

For questions regarding the application process, please contact:

📩 Recruiter: Massinisa Belguesmia
📧 Email: massinisa_belguesmia@ryder.com
🕒 Business Hours: Monday to Friday, 8:00 AM - 5:00 PM EST

Job Category

Outside Sales

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

65000

Maximum Pay Range:

70000

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.  Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.  If you require assistance in order to apply please contact us at 226-213-4040.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees: 

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.