About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
Reporting to the Manager of Client Solutions Implementations, you will be responsible for the end-to-end coordination and governance for the implementations of PartsSource’s strategic customer programs and software solution projects.
What You’ll Do
Define Implementation Scope, Schedule & Effort
- Collaborate with internal and external stakeholders to define project deliverable, milestones, schedule and effort.
- Translate scope into a contractual statement of work (SOW).
- Present SOW to customer, obtain alignment, and sign-off.
- Build repeatable Service Descriptions to standardize project and deployment approach.
Manage Assigned Projects Flawlessly
- Own project delivery from scoping through to project closure.
- Proactively define risks and potential issues, and define mitigation plans to always stay one step ahead.
- Deliver projects within the defined scope and budget.
- Ensure an incredible customer experience throughout each step.
Establish Governance & Manage Stakeholders
- Drive project through milestones to overall due dates using established project plan
- Follow-up on key deliverables from both internal and external stakeholders
- Implement and adhere to the governance structure to ensure strong communication throughout project delivery
- Regularly facilitate project status and Steering Committee meetings
- Identify and build relationships with key stakeholders
- Develop templates to ensure consistency of delivery across projects
Ensure Adoption & Benefits Realization
- Constructs execute strong change management programs to help customers manage organization change.
- Validate value realization before project closure and handoff.
- Provide a seamless handoff upon project closure to allow for continuity in the customer experience.
What You'll Bring
- Ability to manage stakeholders and navigate complex organizations to obtain buy-in and results.
- Ability to consistently provide customers with an incredible world-class experience.
Your Background
- Prior experience as a Project or Engagement Manager owning the end-to-end delivery of enterprise software implementation projects from scoping through to benefits realization
- Ability to manage stakeholders and navigate complex organizations to obtain buy-in and results
- Preferred knowledge and experience in working with HTM departments and/or healthcare organizations to transform business processes with technology
- Preferred experience managing projects with multiple integrations and third parties
- Willing and able to travel 50% of the time
- Ability to consistently provide customers with an incredible world-class experience
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, organized, detail oriented and always looking to find ways to work towards a win-win solution
- You’re a strong influencer able to build relationships, and gain the trust and confidence of customers, third parties and executives
- You’re an expert facilitator and pro when it comes to reading stakeholders and managing the room
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
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Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies.
As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
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