Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you’ll do
As the Customer Enablement Specialist at TRACTIAN, you will be the driving force behind seamless customer onboarding and in-field execution. Your mission will be to plan, coordinate, and deliver world-class enablement experiences that empower our customers to succeed from day one. You will manage logistics, lead training sessions, and act as the central orchestrator between internal teams and customers. By ensuring smooth installations, impactful education, and continuous support, you’ll help elevate both customer satisfaction and the overall success of the Customer Success team.
Responsibilities
- Plan and execute both onsite and virtual customer enablement sessions, including installations and follow-up training
- Coordinate all pre-trip logistics such as scheduling, hotel bookings, flights, rental cars, room reservations, and catering
- Prepare safety briefings, tool checklists, installation materials, and customer-facing handouts
- Prepare and administer Tractian Academy materials and customer onboarding programs, ensuring content is organized and feedback is gathered
- Act as a centralized planner for the Customer Success team, aligning internal teams around shared enablement goals
- Collaborate with Marketing to share success stories, best practices, and educational content
- Ensure a consistent, high-quality customer experience from pre-install to post-install phases
- Respond to customer questions, gather feedback, and communicate technical and operational best practices
- Demonstrate successful customer use cases and drive adoption through education and training
- Support the internal Customer Success team by optimizing processes and coordinating enablement efforts across multiple stakeholders
Requirements
- 3+ years of experience in customer success, enablement, field services, or project coordination roles
- Proven project management skills with the ability to handle logistics, timelines, and multiple stakeholders
- Experience working in or with industrial, maintenance, or manufacturing environments
- Excellent communication skills with the ability to explain complex topics clearly and confidently
- Strong organizational skills and attention to detail, especially in planning and logistics
- Comfortable working in a customer-facing role, both onsite and virtually
- Ability to work cross-functionally with internal teams such as Customer Success, Marketing, and Product
- Familiarity with tools like Google Workspace, project management platforms (e.g., Asana, Trello), and customer success platforms
- Self-starter who thrives in fast-paced, high-growth environments
- Willingness to travel up to 25% for onsite enablement sessions
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
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