Customer Enablement Manager

Company Description

Founded in 2014, Shippeo is a leading European SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.

At Shippeo, we take pride in our exceptional diversity, with a team comprising 27 nationalities and fluent in 29 languages. With offices spanning Europe, North America, and most recently Asia, we deliver global, multimodal, real-time transportation visibility to customers across industries such as retail, manufacturing, automotive, and CPG.

Our vision is to become the world's leading data platform for the freight industry. By leveraging our expanding network, real-time data, and AI, we empower supply chains to deliver superior customer experiences while achieving operational excellence.

Job Description

Technical Writing & Documentation (40%)

• Own and continuously improve both internal and external knowledge bases by creating, structuring, and maintaining high-quality technical content (user guides, release notes, troubleshooting articles, FAQs).

• Collaborate with Product, Support, and Customer Success teams to translate complex technical concepts into clear, concise, and actionable documentation.

• Proactively identify gaps, inconsistencies, and outdated content, ensuring all materials reflect the latest product updates and customer needs.

• Leverage documentation tools and best practices to optimize information accessibility and usability.

Training & Enablement (40%)

• Design and deliver engaging training programs, including e-learning courses, live workshops, and certification tracks, tailored for internal teams, with plans to expand to customers and partners.

• Break down technical concepts into digestible, interactive learning experiences that enhance product adoption and proficiency.

• Measure the effectiveness of training initiatives using feedback, performance data, and key metrics such as completion rates, engagement levels, and post-training proficiency improvements.

Product Education & Project Coordination (20%)

• Support product launches and feature rollouts by developing enablement plans and clear, audience-specific messaging.
  Work cross-functionally to ensure seamless knowledge transfer, aligning internal teams and customers on product capabilities and best practices.
  Continuously refine internal workflows to improve collaboration and accelerate content delivery.

Qualifications

• A skilled technical writer with a proven track record of simplifying complex topics for diverse audiences.

• Hands-on experience creating, managing, and improving documentation in a SaaS environment.

• Strong communication and instructional design skills – you know how to educate and engage through both written and verbal mediums.

• Detail-oriented and quality-driven, with the ability to maintain consistency across all content.

• Project management expertise, comfortable juggling multiple deliverables while collaborating across teams.

• Adaptable, curious, and eager to learn new tools, technologies, and methodologies to enhance customer enablement.

Additional Information

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment. 

Recruitment Process : 

1. Preliminary call with our Talent Acquisition Manager

2. 1st interview with the Hiring Manager

3. Case Study

4. Final Interview

We are looking for talents who share our values:

•  🚀 Ambition
• 💙 Care
• 🎯 Deliver
• 🤝 Collaboration

Find out more about our values in Our Culture Book

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.