Customer Enablement Manager

About AnyRoad

AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.

AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.

The Role

Are you passionate about helping customers succeed and looking for the next step in your career? In Customer Enablement, you’ll take your technical support expertise to the next level—building long-term relationships, proactively guiding customers, troubleshooting larger-scale issues, and ensuring they maximize the value of our platform. You will work closely with Sales, Product, Engineering, and CX teams to drive adoption, retention, and expansion. This is an exciting opportunity to move beyond reactive support into a more strategic, customer-focused role. You’ll take a proactive approach—identifying ways for customers to better use our product, providing training, assisting with technical configurations, and ensuring their long-term success.

What You'll Do

• Onboarding & Training – Guide customers expanding into new instances and take new users through the onboarding process, ensuring they have a clear understanding of our platform’s features and best practices.
• Product Education & Enablement – Develop training materials, how-to guides, and other help documentation tailored to customer needs. Lead training sessions to ensure customers understand best practices, product features, and integrations tailored to their needs.
• Drive Adoption – Lead the roll-out and adoption of new product features to increase customer satisfaction and value derived from the platform.
• Provide Technical Support & Troubleshooting – Assist customers with technical setups, diagnose larger-scale issues, and resolve complex challenges related to integrations, workflows, and configurations. Implement APIs, 
• configure webhooks, and set up native integrations to streamline their workflows. Act as the primary point of contact for customer support in this area.
• Customer Advocacy & Feedback – Identify trends in customer challenges and act as the voice of the customer by gathering feedback and collaborating with CX, Product, and Engineering teams to inform the product development roadmap.
• Proactive Engagement – Identify and reach out to customers who may need additional support, helping them overcome adoption barriers.
• Monitor Account Health & Drive Adoption – Keep a close eye on account usage and engagement metrics and proactively intervene if engagement is low and anticipate issues before they arise.
• Support Customer Retention and Expansion – Help maintain strong customer relationships that lead to long-term partnerships and customer expansions.

What We're Looking For

• 2+ years of experience in a technical customer-facing role, preferably in software implementation or support. 
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience with APIs and integrations is a must.
• A proactive, customer-first mindset and problem-solving skills – You love reaching out to customers, anticipating their needs, and helping them succeed before issues arise.
• Strong ability to explain complex concepts in an easy-to-understand way.
• Experience with customer support platforms (e.g., Salesforce, Zendesk, Intercom, Gainsight).
• Strong technical aptitude – ability to guide customers through the set-up of APIs, webhooks, and native integrations. 
• Proficiency with tools like Postman or Bruno for API testing and solid understanding of REST APIs and webhooks.
• Ability to work independently and manage multiple customer engagements simultaneously.
• Excellent communication and presentation skills, with a passion for educating and empowering customers.
• Familiarity with SaaS business models and customer lifecycle management.

Why Join Us?

- We are a small, talented, and agile team working hard to define a new product category and having fun doing it.

- Diversity and inclusion are integral to our company's values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.

- Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.

- We are a leader in our space and work with some of the world’s leading brands.

- Hybrid & remote work environments. We have offices in the US and a presence across EMEA, including an office in Greece.

Our Commitment to Diversity & Inclusion

AnyRoad is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify [email protected] for support.