Customer Enablement Content Intern

Nasuni Summer Internship: Customer Enablement Content Intern (Hybrid - Bellingham, WA or Hybrid-Onsite Boston, MA)

About Nasuni
Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture.

The Customer Enablement department improves and enhances the customer experience by implementing innovative, self-service customer education programs. This internship offers the opportunity to work on cutting-edge instructional design projects that scale customer education in the cloud storage industry.

Role Overview:

As a Customer Enablement Content Intern, you will assist in the creation and optimization of engaging training materials and help manage cross-functional content initiatives. This includes writing, editing, designing, and publishing content that drives product adoption and enhances the user experience. You’ll be immersed in tools used for visual and video content creation, AI-powered media, project management, and eLearning development.

This is an ideal opportunity for a graduate-level student, or rising senior undergrad, with a passion for content strategy, instructional design, or customer experience.

General Responsibilities:

• Content Creation & Optimization:
  Create or revise technical and training content for digital delivery (videos, graphics, documentation, eLearning) while adhering to Nasuni branding and UX standards.
• Instructional Design:
  Apply adult learning principles (e.g., Bloom’s Taxonomy, ADDIE model) to create effective, scenario-based and performance-focused learning experiences.
• Creative Tools & AI Integration:
  Leverage tools like Canva, Camtasia, Articulate, and AI platforms (e.g., Synthesia, ChatGPT, Descript) to generate and enhance multimedia content.
• Project & Workflow Management:
  Track projects, assign tasks, monitor status updates, and drive content projects to completion using Agile workflows and Kanban boards (e.g., Jira, Trello).
• Cross-Functional Collaboration:
  Work with SMEs from Product, Engineering, and Support to ensure accuracy and alignment of training content with product updates and customer needs.
• LMS & Analytics:
  Support the publishing and testing of content in LMS platforms. Learn to evaluate learner data and improve training based on engagement metrics.

Minimum Requirements:

• Currently enrolled in a Graduate program (preferred), or a final-year undergraduate student.
• Familiarity with business tools (e.g., MS Office, Google Workspace) and the ability to quickly learn new software.
• Excellent written and verbal communication skills—clear, concise writing is critical to this role.
• Experience working on content-focused projects (academic or professional) that require research, writing, and editing.
• Basic understanding of or interest in instructional design, customer education, or UX writing.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines.
• Strong interpersonal skills with the ability to communicate confidently with internal teams and subject matter experts.

Ideal Skills & Qualifications:

• Experience with creative tools such as:
• Canva, Camtasia, Adobe Creative Cloud (Photoshop, Premiere Pro, Illustrator)
• Articulate 360 (Rise, Storyline), Adobe Captivate
• Figma or Sketch for UI/UX prototyping
• Familiarity with AI tools like:
• ChatGPT, Synthesia, Descript, Pictory, Murf.ai, Runway ML for content generation and editing.
• Basic video editing or screencasting experience.
• Exposure to Learning Management Systems (e.g., Docebo, Litmos, LearnUpon) and interpreting training engagement analytics.
• Experience or coursework in one or more of the following:
• Instructional Design
• Educational Technology
• Marketing or Communications
• Human-Computer Interaction (HCI)
• UX/UI Design
• Understanding of adult learning theory, microlearning, and scenario-based learning.
• Prior experience managing projects using Agile or Kanban methods (e.g., Trello, Jira, Monday.com).

What You’ll Learn:

• How to build scalable, engaging training materials for a global SaaS customer base.
• Real-world application of instructional design frameworks and content strategy.
• Collaboration across departments (Marketing, Product, Engineering, Support).
• Proficiency in top-tier creative and AI-driven content development tools.
• How to incorporate learner analytics into content improvements and program success metrics.

Why Nasuni?        

Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering an organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.   

Note about Remote & Onsite:  The hiring manager for this role is located in Bellingham, WA.  You can work remote from that area and meet occasionally with the hiring manager. Or if you can work in Boston Seaport, we require 3 Days onsite, and in that case, you'd have exposure to the cross-functional teams; Product, Engineering, and Customer Success.      

Why work at Nasuni?        

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:       

• Best in class employee onboarding and training 
• Wide array of wellbeing offerings 
• Intern Team building activities
• LinkedIn Learning
• Great team culture and social activities 
• Collaborative workspaces 
• Free on-site fitness centers and stocked kitchens 
• Professional development resources 

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.  
  
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development.