Customer Contact Specialist

Customer Contact Specialist

Overview:

The Customer Contact Specialist’s role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to gather customer specific information and propose fiber placement.

Responsibilities and Duties:

• Professional Communication and Customer Service
• Recording and relaying field record
• In person face-to-face interaction with home or business owners
• Travel

Qualifications and Skills:

• Required to be bilingual in English and Spanish
• Valid US Driver’s license, clean driving record
• Ability to read and understand maps, drawings, and diagrams for fiber construction
• Strong organizational skills
• Ability to work independently under minimal supervision
• Must be able to sit for periods of time and be able to perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day.
• Effective communication skills and the ability to communicate subject matter details.
• Understand and operate technology and applications such as Microsoft Office 360,

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”