Customer Centric Administrator - Categorie Protette (L68/99)

About This Role

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

We are looking for a Customer Centric Administrator (Fragile Workers according to Law 68/99):

• Education: Bachelor’s degree in Languages, Foreign language High School or similar.
• Customer-Centric Mindset: Ability to anticipate and address the needs of clients, students and trainees. Friendly, approachable, and dedicated to delivering a positive customer experience.
• Cross-Cultural Communication: Fluency in English and Italian for liaising with customers from all over the world. Any additional language is a plus. Clear and professional communication to convey information about training schedules, policies, and services effectively.
• Problem-Solving and Conflict Resolution: Ability to quickly and calmly resolve any issues or complaints from customers; Strong decision-making skills to handle unexpected situations professionally.
• Team Collaboration: Ability to work collaboratively and proactively with instructors, administrative staff, and other departments to deliver seamless customer service; Flexibility in assisting with additional tasks as required by the academy.
• Organizational Skills: Ability to manage multiple tasks and to prioritize them to ensure smooth daily operations without delays. Comfortable with shifting priorities or schedules and ability to handle last-minute changes.
• Hospitality and Accommodation Management: Organizing accommodations, transport, and local arrangements for international trainees.
• Working Time: 8 hours shift from 08.00 to 19.00
• Experience: Previous onsite Customer Service experience is a plus

We offer an initial fixed term contract – possibility of permanent contract offered based on performances

Siamo alla ricerca di un/a Customer Centric Administrator appartenente alle Categorie Protette (L68/99):

• : Laurea in Lingue, diploma di Liceo Linguistico o titoli equivalenti.
• Orientamento al cliente: Capacità di anticipare e soddisfare le esigenze di clienti e studenti, dimostrando cordialità, disponibilità e impegno nel garantire un'esperienza positiva.
• Comunicazione interculturale: Eccellenti doti di comunicazione verbale e scritta in lingua inglese ed in italiano per interagire con clienti provenienti da diverse parti del mondo. La conoscenza di ulteriori lingue costituirà un valore aggiunto. Capacità di esprimersi in modo chiaro e professionale per fornire informazioni su programmi di formazione, procedure e servizi.
• Risoluzione di problemi e conflitti: Abilità nel gestire con calma e rapidità eventuali problematiche o reclami dei clienti, mostrando spiccate capacità decisionali per affrontare imprevisti in maniera professionale.
• Team working: Attitudine a lavorare in modo collaborativo e proattivo con istruttori, personale amministrativo e altri reparti, garantendo un servizio clienti impeccabile. Flessibilità nello svolgere compiti aggiuntivi richiesti dai clienti.
• Capacità organizzative: Gestione di più compiti e scadenze in un ambiente dinamico, stabilendo le priorità per assicurare il regolare svolgimento delle attività quotidiane. Flessibilità nel gestire cambiamenti di priorità, orari, cancellazioni o modifiche dell'ultimo minuto.
• Gestione dell'ospitalità e della logistica di viaggio: Organizzazione di viaggi, alloggi, trasporti e sistemazioni per clienti internazionali.
• Orario di lavoro: turno di 8 ore dalle 08.00 alle 19.00.
• Esperienza: Precedenti esperienze di Customer Service/Front Desk costituiranno un valore aggiunto

Offriamo un contratto iniziale a tempo determinato - possibilità di passaggio a contratto a tempo indeterminato in base alle prestazioni.

Position Type

Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].